Providing an outsourced Live Chat Answering Service for your Website.

One of the newest ways for customers to communicate with business is via a Live Chat Answering Application installed within your website. The My Cloud Live Chat Answering Service is an outsourced service which is a fast and cost-effective way of managing customer sales or service enquiries. The Service can be a huge time as well as cost saver for companies big and small at just $485 (plus GST) for up to 200 chats per month. This service is offered for 12 months for the price of 10.

The licence for the Zendesk Chat Application (which can incidentally handle all major languages) is included. The service includes;-

-the initial set up of the chat software on your site;

-creating scripts for your business;

-accelerated training of our staff regarding your business enquiries;

-ongoing answering of your online chats to the schedule below,

-sharing chat scripts

-monthly reporting.

Chat answering hours: Weekdays 09.00 to 21.00 AEST Weekends 09.00 to 17.00 AEST